Member Bookings

How Members Book Classes

Members can easily book classes through their dashboard:

1. Choose Classes in the member menu
2. Browse the calendar of upcoming classes
3. Check the time and the spaces left on the class
4. Press the button beside the class: Book Now, Book for £X or Book (uses 1 credit), depending on how the class is paid for
5. Receive confirmation via email

Cancelling Bookings

Members can cancel their bookings:

• Choose My bookings on the member dashboard, or View My Bookings on the Classes page
• Find the booking they want to cancel
• Press Cancel Booking and confirm
• The spot becomes available for other members

Viewing Bookings as Staff

Staff members can view and manage all bookings:

Class Occurrence Bookings

1. Choose Timetable in the main menu
2. Press View Bookings on the class you want
3. Press a session's date to open its roster. It lists Confirmed Attendees, Awaiting payment and Waitlist, with each member's name
4. The Booked column shows places taken against capacity

Managing Class Capacity

Control how many members can attend each class:

Setting Capacity

1. When creating or editing a Class Template (owners and managers), set the Max Capacity
2. This limit applies to all occurrences created from that template
3. Once capacity is reached, members can't book (unless you enable waitlists)

Override Individual Occurrence Capacity

You can adjust capacity for specific class occurrences:

1. Go to Timetable, press View Bookings on the class and find the session in Upcoming Sessions
2. Press Edit or cancel on the session you want to change
3. Change the Capacity Override (e.g., reduce it for maintenance days)
4. Press Save Changes

Waitlist Management

When classes fill up, members can join a waitlist:

How Waitlists Work

• When a class reaches capacity, the Join Waitlist button appears
• Members are added to the waitlist in the order they joined
• When a place opens, the first person on the waitlist is offered it. On a free class they are booked straight away and emailed. On a paid class they are emailed an offer and must pay by the deadline in it; if they do not, the offer expires and the next person is offered the place

Managing the Waitlist

1. Press a session's date to open its roster, where the Waitlist section shows the order
2. Offers waiting for payment appear under Awaiting payment. Press Record payment once it is taken, or Waive balance