Settings & Configuration

Finding Settings

Open Settings in the main menu to see a card for each setting you can reach. Billing and Takings have their own places in the main menu. Your own account is also under your name at the top right: Account Settings.

What you can open depends on your role:

Gym Page, Contact Details and Embed

These settings control how members find and contact your gym online. Owners can change all of them. Managers can change the contact details.

Gym Page Address

Open Settings, then Gym page address:

• Web address: the address members use to see your timetable and log in. Use 3 to 40 lowercase letters, numbers and hyphens
• Old addresses: if you change it, the old address keeps forwarding to the new one

Contact Details

Open Settings, then Contact details. Owners and managers can change them. The phone number and email address are required, and the address is optional. Members see them on their pages and in the emails your gym sends.

Embed Your Timetable

Open Settings, then Embed your timetable. You choose the websites allowed to show your timetable, the button colour, which classes to show and whether it starts on a day or a week, then copy the embed code onto your own site. See Embed Your Timetable for the full guide.

Add to Home Screen Guide

Add to home screen guide is a printable page that shows members how to put your gym on their iPad or phone, so they can open their classes with one tap.

Billing and Subscription (Owner only)

Only the owner can see or change the ClearGym subscription. Open Billing in the main menu. The page is called Subscription Management.

ClearGym is one plan, £49/month or £490 a year, the same for every gym, with no VAT charged. It includes 5,000 broadcast emails a month. New gyms start with a 30-day free trial that needs no card.

Subscription Overview

• Status: the state of your subscription
• Next billing: when your next payment is due (during a trial, Trial ends shows instead)
• Payment method: the card on file for the ClearGym subscription
• Your price is locked: shown only if your gym holds a locked price from the founding-gym offer, which has closed. It gives the locked price and the date it runs to

If Something Is Wrong

• Free Trial Active: shows the date the trial ends. Select Subscribe before then to carry on
• Payment Failed: your last ClearGym payment did not go through. Select Update payment method. If Stripe has stopped retrying, the page says so, and you still update the card the same way
• Subscription Required: the trial has ended or the subscription was cancelled. Select Reactivate Subscription

Updating Your Payment Method or Viewing Invoices

1. Open Billing
2. Select Manage Billing
3. In the Stripe billing portal, change the card or view and download past invoices

Account and Profile Settings (All staff)

Every staff role can manage their own account and notification preferences.

Account Settings

Open your name at the top right and choose Account Settings, or open Settings and then Account Settings. The page is called Profile Settings:

• Name: your name
• Email: your login email. It is the same at every gym you belong to
• Current password: only needed to change your email

Select Update Profile to save.

Changing Your Email

1. Open Account Settings
2. Type the new email address and your current password
3. Select Update Profile. ClearGym sends a verification link to the new address
4. Open the link. Until you do, you keep signing in with the old address

Changing Your Password

1. Open Account Settings and select Change Password
2. Enter your current password, then the new one twice. It must be at least 8 characters and not one known from a data breach
3. Select Change Password

Notification Preferences

Open Settings, then Notification Preferences:

• Account and security emails: always sent, including payment failure alerts
• Payment receipts: receipts and subscription confirmations

Select Save Preferences. Members see two more choices on their own page: Newsletters from your gym and Class reminders.

Payouts and Stripe (Owner only)

Only the owner can connect Stripe and see payouts. Open Settings, then Payouts.

Viewing Stripe Status

• A banner says whether payment processing is active, being verified, needs action, or is restricted
• Available Balance and Pending Balance, Recent Payouts and Recent Transactions
• Stripe Account ID, with the date it was connected

Updating Stripe Details

To change your bank account, payout schedule or business details, select Open Stripe Dashboard and update them in Stripe. The Payment Processing guide has the full story.

Member Forms and Closures (Owner and Manager)

• Member Forms: switch the PAR-Q and liability waiver on or off, write your questions and waiver, and choose how long health data is kept. See Health Screening
• Closures: close the gym for a day, such as a bank holiday, and cancel, refund and email every class on it